Terms of Service

1. About Avci Technologies and Lex Protocol

App Description

Lex Protocol is a professional legal practice management application designed exclusively for qualified legal practitioners, providing tools for creating, organizing, and managing legal file notes and documentation.

2. Acceptance and Modification of Terms

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Avci Technologies ("we," "us," or "our"). By using the App, you represent that you:

• Are at least 18 years of age
• Are a qualified legal practitioner or authorized to act on behalf of one
• Have the legal capacity to enter into this agreement
• Will comply with all applicable professional conduct rules

We reserve the right to modify these Terms at any time. We will provide at least 30 days' advance notice of significant changes via email and in-app notification. Continued use of the App after the notice period constitutes acceptance of the modified Terms.

3. User Obligations and Restrictions

The App is available only to:

• Licensed legal practitioners in good standing
• Law firm employees acting under professional supervision
• Legal support staff authorized by their supervising lawyers
• Law students under academic or professional supervision

You are responsible for ensuring your use of Lex Protocol complies with all applicable professional obligations, including under the Legal Profession Uniform Law (LPUL), relevant state and territory legal profession legislation, professional conduct rules, and any applicable bar association or law institute requirements.

You expressly agree not to:

• Use the App for any unlawful or unethical purpose
• Violate any professional conduct rules or legal ethics requirements
• Reverse engineer or attempt to derive source code
• Use automated systems to interact with the App
• Share login credentials or allow unauthorized access to your account

4. Artificial Intelligence and Automated Features

4.1 AI-Powered Functionality

The App incorporates artificial intelligence and machine learning technologies, including:

• Speech-to-text transcription services
• Document formatting and organization tools
• Content analysis and categorization features
• Automated backup and synchronization systems

4.2 Third-Party AI Service Providers

By using voice transcription you authorise transmission of audio to Deepgram and the resulting transcript to OpenAI for processing. These providers process your data under their own terms and privacy policies. See our Privacy Policy for further details on data handling and retention.

5. Intellectual Property Rights

We own all rights to the Lex Protocol App, including:

• Source code, design, and functionality
• All trademarks, service marks, and branding elements
• Documentation, user interfaces, and supporting materials
• Proprietary algorithms, AI models, and technical innovations

Your Content: You retain ownership of all legal content, documents, and data you create or upload ("Your Content"). You grant us a limited, non-exclusive license to:

• Store, process, and transmit Your Content to provide App services
• Create backups and ensure data redundancy for security purposes
• Process data through AI features as necessary for App functionality

This license terminates when you delete content or close your account.

6. Privacy and Data Protection

Your privacy is protected under our comprehensive Privacy Policy, which is incorporated by reference into these Terms. We acknowledge the critical importance of attorney-client privilege and legal professional privilege.

We implement industry-standard security measures including:

• TLS encryption for all data in transit
• AES-256-GCM encryption for stored note content
• Regular security audits and vulnerability assessments
• Restricted access controls and authentication systems

Ask Lexi chat session history is retained for up to 90 days from the last message and is then automatically deleted from active systems in line with our retention policy.

Disclaimer: No security system is impenetrable. You acknowledge that no method of electronic transmission or storage is 100% secure.

6.1 Third-Party Integrations (Clio)

Lex Protocol offers optional integration with Clio Manage. By connecting your Clio account, you authorise Lex Protocol to sync file notes, tasks, and time entries to your Clio matters. You acknowledge that:

• Data synced to Clio is subject to Clio's Terms of Service and privacy policies
• We do not guarantee the availability or uptime of Clio's API
• You are responsible for maintaining your Clio account and permissions
• You may disconnect Clio at any time, which revokes our access and deletes stored OAuth tokens

7. Subscription Terms and Billing

7.1 Subscription Plans

Lex Protocol offers multiple subscription tiers:

• Free Plan: Limited features with usage restrictions
• Premium Plan: Unlimited features and priority support
• Team Plan: All Premium features with per-seat billing for organisations

7.3 Automatic Renewal and Cancellation

Subscriptions automatically renew unless cancelled. You may cancel at any time through:

• App Store account settings (iOS)
• Google Play account settings (Android)
• Stripe billing portal (web application)
• App settings and account management

8. Disclaimers and Warranties

The App and all related services are provided "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS."

We expressly disclaim all warranties, representations, and conditions, whether express, implied, or statutory, including without limitation:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of content
• Uninterrupted, error-free, or secure operation

Nothing in these Terms excludes, restricts, or modifies any consumer rights that cannot be excluded under the Australian Consumer Law (ACL).

9. Limitation of Liability

Excluded Damages

Under no circumstances shall we be liable for:

Economic Losses:

• Lost profits, revenue, or business opportunities
• Business interruption or loss of use
• Loss of goodwill or reputation

Professional and Legal Consequences:

• Professional sanctions or disciplinary action
• Malpractice claims or professional liability
• Missed deadlines or statute of limitations
• Legal costs or attorney fees

AI-Related Consequences:

• Errors or inaccuracies in AI-generated content
• Decisions made based on AI outputs
• Reliance on automated features or suggestions
• Malfunctions in AI or machine learning systems

10. Indemnification

You agree to defend, indemnify, and hold harmless Avci Technologies, its officers, directors, employees, agents, and contractors from and against any and all claims, demands, actions, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or relating to:

• Your use of the App in violation of these Terms
• Your violation of any applicable laws or professional conduct rules
• Content you create, upload, store, or transmit through the App
• Your professional services or advice provided to clients
• Any breach of attorney-client privilege or professional confidentiality
• Claims by your clients, colleagues, or other third parties

This indemnity does not apply where you are entitled to statutory protections under the Australian Consumer Law which override or prohibit such indemnities.

11. Data Retention and Automatic Deletion

11.1 AI Chat Conversations

Conversations within the Ask Lex AI chat feature are automatically and permanently deleted after 90 days of inactivity (i.e., 90 days since the last message in a conversation). This automated cleanup applies to all users regardless of subscription plan.

11.2 Other Data

Legal file notes, matter records, and other user-generated content are retained for as long as your account is active unless you choose to delete them. Voice recordings are deleted from our servers immediately after the transcript is returned; our transcription provider may briefly retain audio under its standard API terms. See our Privacy Policy for full details on data retention and third-party service providers.

12. Termination

You may terminate your account and these Terms at any time by:

• Deleting the App from your devices
• Contacting support to request account deletion
• Cancelling any active subscriptions

We may terminate your access immediately, without notice, if:

• You violate these Terms or our policies
• You engage in prohibited or unlawful conduct
• Your account remains inactive for extended periods
• We cease offering the App or services
• Legal or regulatory requirements mandate termination

Upon termination:

• Your right to use the App immediately ceases
• We may delete your account and associated data
• Outstanding payment obligations remain due
• Sections relating to liability, indemnification, and dispute resolution survive termination

12.1 Service Discontinuation

We reserve the right to modify, suspend, or discontinue the App (or any part thereof) at any time. In the event of permanent discontinuation of the App:

• We will provide at least 30 days' prior notice via email to the address associated with your account
• Where applicable, we will issue a pro-rata refund for any unused portion of a prepaid subscription period
• You will be given a reasonable period to export your data before it is permanently deleted from our systems
• We shall not be liable for any losses arising from the discontinuation of the App, to the fullest extent permitted by law

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts of Victoria for any disputes that cannot be resolved through the procedures below.

Before filing any legal action, you must:

• Provide written notice to supportteam@lexprotocol.co describing the dispute
• Allow 60 days for good faith negotiation and resolution attempts
• Participate in mediation if we request it within the 60-day period

If you are a consumer under the Australian Consumer Law, nothing in this section limits your rights to pursue claims in an appropriate court or tribunal, access dispute resolution services provided by government agencies, or exercise statutory rights that cannot be waived.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or sanctions
• Internet or telecommunications failures
• Cyber attacks, data breaches, or security incidents
• Third-party service provider failures
• Labor disputes or strikes

During force majeure events, our performance obligations are suspended until the circumstances resolve.

15. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Avci Technologies regarding the App. They supersede all prior agreements, communications, and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to any party at any time with notice to you.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and us.

Legal notices must be sent to:

• To You: The email address associated with your account
• To Us: supportteam@lexprotocol.co

The App may be subject to export controls and trade sanctions. You agree to comply with all applicable export and import laws and regulations.

16. Contact Information

For questions about these Terms or to report violations: